Systems Thinking

SRM: Setting up for Success

In recent months we’ve seen the re-emergence of Supplier Relationship Management (SRM) as a topical issue and a genuine priority for CPOs. Sadly, the topicality has mainly been case after case of evidently inadequate SRM from ‘bullying’ customers, particularly from the food and beverage sector. Apparently extending supplier payment terms

Whatever happened to Performance Management?

Somehow or other, the HR function has “stolen” Performance Management! The Chartered Institute of Personnel and Development (CIPD), for example, writes on its website, “Fully realised, performance management is a holistic process bringing together many of the elements that make up the successful practice of people management including, in particular,

Cost cutting – a Warning

This month’s SM provided confirmation that, amongst 3000 respondents, cost-cutting was their #1 priority for 2012. It would be a foolish professional who suggested that this topic was ever going to be eliminated from the role of the buyer. It has always been of critical importance and always will be,


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